Issues Associated with Access to Online Services

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Online Service Providers

An online service is an information service over the internet that is provided by an organization. Some examples are: [1] [2]

Although online services can be very convenient and efficient, they also have negatives. Online service providers also come with risks and potential issues. Some issues with online services include:

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Network Security

An issue associated with online service providers is network security. This includes the risk of hacking, data loss, security breaches and viruses. If an online service provider organization gets hacked, the hacker has now gained unauthorized access to the organization's information. This means that the hacker has the ability to possibly steal information from the organization, wipe their database clean and lock everyone else out. This can be dangerous as some organizations require customers to create an account and enter personal information to access their services. If this is the case and the organization gets hacked, the hacker can potentially steal someone's personal information and impersonate them. The hacker can also impersonate the company and send viruses or threats to their customers. Fortunately, there are ways to help prevent these situations from occuring. Devices such as firewalls and anti-virus software can help protect and prevent your computer from developing a virus. Clearing your cache can also help ensure the security of your private information. [3]



Reliability of Passwords

To access online service providers, you may be required to create an account and log in. To create and account, you will have to use a password. However, users may experience several problems with passwords. These issues include forgetting your password and having your guessed/cracked. Often users forget their password to accounts. They frequently forget their usernames, or that they even had an account registered to the online service provider. Passwords can also be very unreliable as a hacker can guess your security question when trying to reset it. A second issue with passwords is the risk of someone guessing/cracking them. If this happened, the user wouldn't know that someone else had access to their account. The hacker could possibly use the users credentials, read their messages, impersonate them etc. To decrease the likelihood of his occuring, you can change your password frequently and use a combination of letters, numbers and special characters to make it difficult to crack. [4] [5]



Crashes/Glitches

An issue associated with accessing online service providers is that the service provider could have a virus. If this is true and you try to access the service provider online, it can infect your computer and cause it to crash. If your computer crashes, you could possibly lose all your information but sometimes the computer reboots with glitches. The best idea is to backup your information. [6]



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Questions

1. What potential issues are we at risk for if an online service provider that we signed up for gets hacked?

2. What are some ways to decrease the likelihood for your account being hacked and your password being cracked?

3. How can you help protect,backup, and prevent your information for being hacked?



Answers

Q&A



Bibliography

1. Wikipedia, Online Servic Provider, https://en.wikipedia.org/wiki/Online_service_provider , 2017

2. PC Mag, Encyclopedia, https://www.pcmag.com/encyclopedia/term/55988/online-service

3. NIBusinessInfo.CO.UK, Computer Networking, https://www.nibusinessinfo.co.uk/content/network-security-issues

4. Government of Canada, Access Online Services Safely, https://www.canada.ca/en/revenue-agency/corporate/access-online-services-safely.html , 2015

5. Mepin, 7 Problems with Usernames & Passwords for Service Providers, https://www.mepin.com/7-problems-with-usernames-and-passwords-for-service-providers-2/ , 2011

6. tom's HARDWARE, Graphical Glitches Leading to Computer Crash, http://www.tomshardware.com/answers/id-3330274/graphical-glitches-leading-computer-crash.html , 2017

7. The Hindu, Will Flipkart's Funding Cheer e-commerce Market?, http://www.thehindu.com/business/Industry/the-money-begins-to-flow-again/article18072226.ece , 2017

8. Customer Magnetism, Internet Service Provider Marketing, https://www.customermagnetism.com/industry/internet-service-provider-marketing/

9. Pinnacle Erp Solutions, Consulting Services, https://pinnacleerp.wordpress.com/information-technology/